Frequently Asked Questions
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FAQ'S
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Web Hosting
In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.
Yes! Our Pro and Business shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.
Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.
Yes, all our Hosting packages come with Unlimited Email Hosting.
Yes, you can easily upgrade to one of our higher plans at any time.
Yes, your data is a 100% secure and is backed-up every 5 days.
Yes, all our servers are protected by Clam AV.
While a Shared Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans, click here.
Yes, we provide SSH access to your domain. Because this is a shared environment, you will not get root access. However, you will be able to achieve most of your requirements by having the rights to access only the files relevant to your domain.
Our Support team is always at hand to assist you. You can take a look at all our contact details here.
Servers
The server uplink port speed is up to 1 Gbps.
After the payment, your server will be provisioned in about 30 minutes and you can access it via SSH. The disk resize operation, however, may still run in the background for a while after provisioning.
You are responsible for your backups and web content. It is recommended that you keep copies of your content safe and make your own backups. You can take a backup from your cPanel or use a remote backup solution.
To ensure high uptime and accessibility at all times, we are available 24x7 for any hardware, network, booting, O.S. or login issues. Our System Administration Support will also assist you with basic cPanel & Firewall setup and their issues.
At present, the additional storage feature is only available with our HDD servers in the US data centre.
Would love to hear about such new features requests to help us serve you better.
Dedicated Servers can be used for Websites, Databases, Custom Applications, Ecommerce, DNS, File Storage and Emails. Emails, however, must be restricted to personal, organisational or professional purposes. The use of Dedicated Servers to send out mass emails/marketing is NOT recommended and can attract penalties.
Our Dedicated Servers are virtualised (1:1). Thus, nested virtualisation will not work due to network restrictions on the host system.
We don’t have any backup solution at the moment. Yet, we strongly recommend that you maintain a remote backup to avoid any hassles during any ill-fated incident.
SSL Certificate
An SSL (Secure Sockets Layer) Certificate is a digital certificate that verifies the identity of your website and encrypts information sent to and from your website.
An SSL encrypts your customers' sensitive information such as their identity, personal address, debit/credit card details, password, etc. by encrypting the data from their computer to your web server.
Yes, Comodo SSL Certificates are compatible with all major browsers.
After purchase of SSL Certificate, you need to complete the verification process with the certificate authority. To apply for an SSL, kindly follow the steps mentioned here.
You need to generate a CSR from your control panel by providing your website and organization details.
After your certificate has been issued, it will be available in your control panel. In order to install the certificate
You would need to reissue the certificate if the organization details need to be updated.
At the moment, you cannot upgrade/downgrade the certificate.
No, you do not need to have any technical knowledge. However, you do need to follow a few steps before the successful installation of the certificate. For more informatio
Backup
Acronis Cyber Backup can be configured to backup KVM Linux VPS, Dedicated Linux Servers, and Dedicated Windows Servers.
Yes all your servers from one server location can be backed up under the same Acronis Account. Servers from US will be backed under the US account and servers from India and Hong Kong will be backed up on your Acronis Asia account Will the Acronis Cyber Backup order get renewed if I renew my VPS or Dedicated server?
No. Acronis has its own product lifecycle and will not be automatically renewed with your VPS or Dedicated Server. You will have to renew it separately.
If you need more backup storage space you can go to the order management page and add more storage
All the data that you backup will be stored in an offsite location, so that in case of a disaster at the location of your VPS or Dedicated Server, your backup data will remain safe. Additionally, the backup data is encrypted and regularly scanned for malware to ensure complete protection.
Yes you can backup and restore your data from one server to another provided you have the backup agent installed on the servers.
Yes you can download the backup files to your computer / local machine from the Acronis panel. What happens when my backup order expires?
When your backup order expires, it will be suspended and you can renew the order within 15 days to retain your backups. However, if you fail to renew within the time period, your order will be deleted and the backups will also be deleted.
Sitelock
SiteLock provides simple, fast and affordable website security to websites of all sizes. Founded in 2008, the company protects over 12 million websites worldwide. The SiteLock cloud-based suite of products offers automated website vulnerability detection and malware removal, DDoS protection, website acceleration, website risk assessments, and PCI compliance.
SiteLock provides comprehensive website security. It performs website daily scans to identify vulnerabilities or malware. When vulnerabilities or malware are found, you will be alerted immediately. Based on your SiteLock scanner, it will automatically remove any malware on your website. For content management system (CMS) websites, SiteLock can automatically patch found vulnerabilities.
SiteLock has the technology to perform a comprehensive website scan that encompasses:
- SiteLock performs daily scans of a website's files for malware. If malware is found, the website owner is alerted immediately. SiteLock also offers comprehensive scans to automatically remove the malware.
- SiteLock performs scans of website applications for common vulnerabilities that could lead to a compromise.
- SiteLock has the technology to automatically patch vulnerabilities in content management systems (CMS).
A website vulnerability is a weakness or misconfiguration in a website or web application code that allows an attacker to gain some level of control of the site, and possibly the hosting server. Most vulnerabilities are exploited through automated means, such as vulnerability scanners and botnets.
Malware, short for malicious software, is used to gather sensitive data, gain unauthorized access to websites and even hijack computers.
No. During a website scan, SiteLock downloads the relevant files to a secure server and performs scans there. There is no impact to the website content, code, bandwidth or server resources on the website.
The SiteLock Trust Seal is a widely-recognized security badge you can display on your website. It is a clear indication that your website is secure and malware-free. To add the seal to your website, simply include the code snippet that SiteLock provides in the footer area of your website.
Others
No, you do not. Weebly offers an intuitive drag and drop builder for you to use. Add in the elements you like, manage your online store and even update blog posts using Weebly's editor.
Weebly's plans do not have a money back period. Instead, you can try the free plan and then upgrade to a paid one.
Absolutely! All of Weebly's themes and elements are fully mobile responsive. So your customers can browse your website.
No! All plans come with hosting included. Weebly handles all the backend infrastructure required to run your Website.
Weebly offers Stripe as the the payement gateway on the Free, Starter and Pro plan. While on the Business plan you can choose from Stripe, Square, Authorize.net and Paypal.
If you want to increase the number of products you want to manage/sell on your Website, you will need to upgrade your plan.
No you do not get an email solution with Weebly. However, you can purchase a stand alone email solution for your business and use it with the same domain.
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